TeamViewer

Junior Customer Support Specialist, Portuguese Required

TeamViewer

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services
  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field
  • Portuguese & English Fluency Required (business level)
Benefits
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
  • Open door policy and business casual dress code
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportWindows operating systemsMS Office softwarecustomer satisfactionsales opportunitiessoftware functionalitiesbilling assistancecustomer inquiriesservice deliveryIT knowledge
Soft Skills
customer servicecommunicationproblem-solvinginterpersonal skillsprofessionalismservice-orientedteam collaborationcustomer follow-upadaptabilityattention to detail
Certifications
High School diplomaGEDAssociates degreeBachelors degree