TeamViewer

Customer Support Specialist, Polish Speaker

TeamViewer

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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About the role

  • Join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.
  • Support our existing customers with their technical and accounting issues over the phone and via email.
  • Provide support to our customers by answering inquiries via our ticket system and support chat.
  • Prepare offers for prospect customers, tailoring solutions to their individual needs.
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Requirements

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
  • Fluency in Polish and English is mandatory, other languages are a strong plus.
  • Windows®/Mac user knowledge desirable.
  • At least some experience working with customer and/or in sales, e.g. Internships.
  • Determination, enthusiasm and willingness to learn.
  • High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.
  • Working independently is just as important to you as team spirit.
  • Strong communication skills and passion for working with people.
Benefits
  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
  • Public transport friendly offices
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with home office option
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical supportaccounting supportticket systemonline demonstrationssales experience
Soft Skills
determinationenthusiasmwillingness to learnmulti-taskingopen-mindednessflexibilitystress resilienceindependenceteam spiritstrong communication
Certifications
university degree in economicsvocational education in commercial or technical training