Implementation Engineer – All Genders
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full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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About the role
- Serve as a subject matter expert on our world-class Digital Employee Experience (DEX) and best-in-class Remote Control (Tensor) platforms, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value.
- Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives.
- Architect and document custom solutions and integrations that meet customer requirements.
- Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments.
- Act as a key technical advisor to both customers and internal teams.
- Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals.
- Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements.
Requirements
- Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts
- Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration
- In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges
- Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences
- Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell)
- Experience with proof-of-concept (PoC) engagements and architectural documentation is essential
- A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach
- Fluency in English and French is required; additional language skills are a plus.
- Up to 25% travel requirement (domestic & international).
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus and company stocks, regular salary reviews
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 60% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud technologiesindustrial IoTdata analyticsIT/OT integrationRESTful APIsSQLscripting languagesarchitectural documentationproof-of-concept (PoC) engagementsenterprise software solutions
Soft Skills
verbal communicationwritten communicationproblem-solvingcollaborationcustomer-focused approachstrategic thinkingtechnical advisoryworkshop facilitationcustomer engagementinfluencing