TeamViewer

Enterprise Solutions Engineer

TeamViewer

full-time

Posted on:

Location Type: Hybrid

Location: Seoul • South Korea

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Tech Stack

IoT

About the role

  • Provide support to enterprise customers throughout the pre-sales, sales, and implementation phase.
  • Offer demonstrations, training courses and tailored solutions as needed to meet the business needs of our clients.
  • Take responsibility for technical aspects of projects, and work closely with development teams to determine feasibility and implementation of special requests.
  • Answer questionnaires and tenders from enterprise customers about technical requirements, and if necessary, clarify the answers with the development and/or product management teams.
  • Interact with TeamViewer's research and development teams to incorporate customer feedback into our product, liaising with the team where required to accommodate special requests from clients.
  • Support our account managers in presenting products and solutions to new and existing clients, by contributing technical knowledge and understanding.
  • Conduct demonstrations, training, and offer on-site support if required.
  • Offer advice and suggestion to our account managers from a technical front to upsell, cross-sell, and accelerate sales

Requirements

  • 5+ years’ experience in a technical customer service or IT administration role
  • Profound understanding of customer needs in the field of IoT, sensor technology, and data processing
  • Strong presentation skills, with the ability to demonstrate technical solutions
  • Experience in building and maintaining strategic partnerships and relationships
  • A degree in computer science, business information, or a related field is advantageous
Benefits
  • Hybrid working arrangement
  • Quarterly team events and company-wide celebrations
  • Shared staff lunches
  • Complimentary fruit, tea, and coffee
  • Opportunity to attend events including the F1
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical customer serviceIT administrationdata processingIoTsensor technologypresentation skillsdemonstrating technical solutionsbuilding strategic partnershipsrelationship management
Soft Skills
communicationcollaborationproblem-solvingcustomer supporttrainingadvisory skills