TeamViewer

Customer Support Specialist, German Speaker

TeamViewer

full-time

Posted on:

Location Type: Office

Location: Porto • Portugal

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About the role

  • Support our existing customers with their technical and accounting issues over the phone and via email
  • Provide support to our customers by answering inquiries via our ticket system and support chat
  • Prepare offers for prospect customers, tailoring solutions to their individual needs
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training
  • Fluency in German and English is mandatory, other languages are a plus
  • Windows®/Mac user knowledge desirable
  • At least some experience working with customer and/or in sales, e.g. Internships
  • Determination, enthusiasm and willingness to learn
  • High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work
  • Strong communication skills and passion for working with people
Benefits
  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
  • Public transport friendly offices
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with home office option
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportaccounting supportcustomer inquiriesonline demonstrationssolution tailoringcustomer servicesales experience
Soft skills
determinationenthusiasmwillingness to learnmulti-taskingopen-mindednessflexibilitystress resiliencestrong communication skillspassion for working with people
Certifications
university degree in economicsvocational education in commercial or technical training