TeamViewer

Junior Customer Support Specialist – Portuguese, English

TeamViewer

full-time

Posted on:

Location Type: Office

Location: Guadalajara • Mexico

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Job Level

Junior

About the role

  • Provide Level 1 technical support to end-users and assist with billing
  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
  • Excellent oral and written fluency in Portuguese & English (Mandatory)
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field
  • French language is an added plus
Benefits
  • Health Benefits: major medical expenses services / Life insurance
  • Food Vouchers
  • Parking at the Midtown Plaza
  • Quarterly team building events, and companywide “All Hands” meetings
  • Snacks and soft drinks/ Occasionally free lunches.
  • Open door policy and casual dress code.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcustomer satisfactionsales opportunitiesWindows operating systemsMS Office
Soft skills
customer carecommunicationproblem-solvingservice-orientedteam collaboration
Certifications
High School diplomaGEDAssociates degreeBachelors degree