TeamSupport

Account Executive

• Own the Full Sales Cycle: Manage both inbound and outbound leads from discovery to close.
• Create and Close Opportunities: Leverage tools like ZoomInfo, LinkedIn Sales Navigator, and SalesLoft to generate outbound pipeline while converting qualified inbound leads.
• Tailor Every Pitch: Understand each customer’s unique needs and position TeamSupport’s value in a way that resonates.
• Collaborate Across Teams: Work closely with BDRs and marketing to build a stronger pipeline and improve handoffs.
• Track and Forecast: Maintain accurate Salesforce records and forecast with precision.

Customer Success Manager

• Manage and grow a portfolio of strategic customer accounts
• Build strong relationships with executive stakeholders
• Own renewals and drive expansion and cross-sell opportunities
• Maintain net retention above 103%
• Lead Customer Account Reviews (CARs) and executive presentations
• Act as a product expert and escalation partner
• Mentor junior CSMs and collaborate cross-functionally

Senior Customer Success Manager

• Manage a portfolio of customer accounts and serve as their primary point of contact
• Drive onboarding, adoption, and ongoing customer engagement
• Conduct Customer Account Reviews (CARs) and share insights and recommendations
• Support renewals and identify growth opportunities in partnership with Sales
• Monitor customer health and proactively address risks
• Coordinate with Support, Product, and Sales to resolve issues and improve outcomes

Business Development Rep

• Prospecting: Identify potential clients through research, cold calling, networking, and system-generated leads.
• Lead Qualification: Qualify leads based on specific criteria to ensure they align with our target customer profile.
• Initial Contact: Contact prospective clients to introduce TeamSupport’s products/services and understand their needs.
• Appointment Setting: Schedule meetings or demos with qualified leads for the Account Executive.
• Product Knowledge: Learn and apply knowledge of TeamSupport product features to match the needs of potential clients.
• Inquiry Response: Answer inquiries from prospects concerning products, their uses, and industry information.
• Collaboration: Work closely with the sales and marketing teams to develop and implement effective lead generation and conversion strategies.
• Reporting: Periodically prepare and report results, status of accounts, and leads to the manager.
• Goal Achievement: Maintain monthly goals and quotas.

Account Executive

Senior Customer Success Manager

Customer Success Manager

Business Development Representative