Serve as a senior escalation point for service desk requests, ensuring timely, professional, and effective resolution of complex IT and security-related issues.
Provide hands-on technical support across endpoints, servers, networks, and cloud environments, with a strong focus on secure configurations and best practices.
Provision, configure, and secure systems for new hires, including endpoint protection, access controls, and multi-factor authentication.
Administer and secure Active Directory, Microsoft 365, DNS, DHCP, file/print services, and identity/access controls.
Configure, manage, and maintain network security infrastructure, including firewalls, switches, VPNs, and wireless security.
Implement and maintain cybersecurity controls such as endpoint protection, anti-malware, patch management, email security, and DNS filtering.
Participate in cybersecurity assessments, vulnerability management, and remediation planning for clients.
Support and advise clients on security best practices, policies, and risk mitigation strategies.
Perform preventative maintenance with a security-first mindset to reduce risk and downtime.
Contribute to network and server solution design with an emphasis on secure architecture and compliance alignment.

Requirements

College diploma or university degree in the field of Computer Science and/or at least 5 years equivalent work experience.
Demonstrated hands-on cybersecurity experience required, including endpoint security, network security, and threat mitigation.
Strong experience with Windows desktop and server operating systems, Microsoft 365, and Active Directory environments.
Practical experience securing networks using firewalls, VPNs, and wireless security solutions.
Experience using RMM, endpoint protection, and security monitoring tools.
Strong understanding of backup, disaster recovery, and business continuity from a security and resilience perspective.
Excellent communication skills with the ability to explain technical and security concepts to non-technical users.
Relevant certifications strongly preferred (or willingness to obtain): - CompTIA Security+ - Network+ - Microsoft security-related certifications - Firewall or endpoint security vendor certifications

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

cybersecurityendpoint securitynetwork securitythreat mitigationActive DirectoryMicrosoft 365firewallsVPNswireless securitydisaster recovery

communicationproblem-solvingclient advisingrisk mitigationpreventative maintenancetechnical explanation

CompTIA Security+Network+Microsoft security-related certificationsfirewall vendor certificationsendpoint security vendor certifications