Teamified

IT Support Engineer

Teamified

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide **Level 2 technical support** for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation.
  • Diagnose, troubleshoot, and resolve issues related to **Active Directory, Hosted Exchange, Microsoft 365, and networking**.
  • Administer **Microsoft 365 environments**, including user management, security policies, email configurations, and access controls.
  • Support and maintain **AD environments**, including user accounts, group policies, permissions, and directory services.
  • Manage **calls and tickets** efficiently using the help desk system, updating status and communicating progress clearly.
  • Assist with **security administration**, including MFA, conditional access, email security, and basic incident response.
  • Work in a **Microsoft Teams environment** to communicate with team members and clients.
  • Provide **customer-facing support**, communicating complex technical concepts clearly to clients.
  • Escalate complex issues to Level 3 engineers when required and assist with implementation of solutions.
  • Document resolutions, procedures, and system changes clearly and accurately.

Requirements

  • Proven experience in a **Level 2 IT Support / Help Desk role**, preferably within an MSP environment.
  • Strong hands-on experience with:
  • - **Active Directory (AD)**
  • - **Hosted Exchange**
  • - **Microsoft 365 administration and security**
  • - **Basic networking knowledge**
  • Clear and concise **English communication skills**, both written and verbal.
  • **Customer-facing experience** supporting diverse clients.
  • Ability to work independently, prioritize tasks, and manage multiple tickets effectively.
  • Experience using **MS Teams** for team collaboration and client communication.
  • Strong troubleshooting skills across Windows environments and common business applications.
Benefits
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development
  • A collaborative, no-silos environment, encouraging learning and growth across teams
  • A dynamic social culture with team lunches, social events, and opportunities for creative input
  • Health insurance
  • Leave Benefits
  • 13th Month Salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Level 2 technical supportActive DirectoryHosted ExchangeMicrosoft 365 administrationnetworkingsecurity administrationMFAincident responsetroubleshootingWindows environments
Soft Skills
clear communicationcustomer-facing experienceindependent worktask prioritizationticket managementteam collaboration