Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.
Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.
Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.
Configure and test the solutions to ensure quality standards are met.
Address and resolve challenging client issues.
Manage project timelines and effectively handle multiple client assignments simultaneously.
Provide prompt and accurate project status updates to management.
Maintain complete client satisfaction throughout implementation projects.

Requirements

Bachelor’s degree in a related business field.
3–5+ years of relevant IT Service Management experience.
Exposure or experience with scripting languages such as JavaScript, Python, and PowerShell and/or automation platforms (iPaaS).
Strong project management knowledge, and excellent presentation and interpersonal skills.
Experience implementing SaaS-based solutions.
Excellent written and verbal communication abilities, with strong facilitation skills to advise clients.
Ability to define business requirements, translate them into creative solutions, and build client relationships based on trust and respect.
Willingness to travel occasionally as needed (1-2 times annually).

Benefits

Competitive compensation that reflects employees’ skills and contributions.
Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Service ManagementProject Portfolio ManagementJavaScriptPythonPowerShellSaaS-based solutionsscripting languagesautomation platformsproject managementbusiness requirements definition

Soft Skills

presentation skillsinterpersonal skillswritten communicationverbal communicationfacilitation skillsclient relationship buildingproblem-solvingtime managementclient satisfaction focusconsulting

Certifications

Bachelor’s degree