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Customer Success Manager

• Coordinate onboarding of new clients and ensure a smooth start
• Maintain daily communication with clients and respond to requests promptly
• Resolve client issues and ensure high satisfaction levels
• Identify upselling opportunities and support growth initiatives
• Collaborate with the sales team to support deal progression
• Assist in preparing and finalizing client contracts
• Maintain accurate records in CRM systems
• Ensure timely responses to client communication (within SLA)
• Coordinate with internal teams (operations, finance, recruitment)
• Track and report on client performance, feedback, and retention

Client Success Manager