Team Focus Insurance Group

Call Center Specialist

Team Focus Insurance Group

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $18 - $22 per hour

Job Level

Junior

About the role

  • Handles service calls from policyholders and agents in regards to their insurance policies
  • Provides exceptional service in responding to their questions and concerns
  • Effectively respond via the telephone to concerns of both internal and external customers
  • Perform specialized functions and projects in accordance with departmental rules and regulations
  • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
  • Take ownership of each call, handling it until resolution is reached, which includes follow-up as necessary
  • Gather, organize and forward information to other areas for handling or consideration
  • Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

Requirements

  • High School Diploma or GED required, Associate’s degree preferred
  • One (1) to two (2) years of customer service experience; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Bilingual (English and Spanish) language skills preferred
  • Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications
  • Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator
Benefits
  • Medical, Dental, Vision, Life, Pet
  • Flexible Spending Account
  • Competitive Salaries
  • 401K Match
  • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
  • Short and Long-Term Disability
  • Employee Support Programs, Including Mental Health
  • Tuition Reimbursement
  • Matching Charitable Gift Program
  • Lucrative Referral Program
  • Commuter Benefits
  • Flexibility: Remote and Hybrid Opportunities Available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicereport writingbusiness correspondenceprocedure manualsbilingualdata organizationtransaction processingpolicy handlingproblem resolutionfollow-up
Soft Skills
exceptional servicecommunicationadvocacyownershipanalytical skillsinterpersonal skillsorganizational skillsattention to detailcustomer advocacyresponsiveness
Certifications
High School DiplomaGEDAssociate's degree