Administration Support Specialist
Guidant Financial
Senior Customer Service Representative
Team Focus Insurance Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $20 per hour
Job Level
Senior
About the role
- Develop, support and maintain relationships with Insureds and Agents to provide concierge service.
- Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.
- Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review.
- Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder.
- Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary.
- Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks.
- Process insured request cancellations and White Glove pre-cancellation communication.
- Take ownership.
- Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion. Please note other duties may be assigned.
Requirements
- Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience.
- 3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies.
- Previous call center experience a plus.
- Bilingual (English and Spanish) language skills preferred.
Benefits
- Medical, Dental, Vision, Life, Pet
- Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Property & Casualty Insurancepolicy document managementbilling inquiry processingpolicy renewal reviewFNOS (First Notice Of Service)cancellation processingaccount setuptask management
Soft skills
communicationrelationship managementownershiptimely follow-upcustomer service
Certifications
Associate degreeBachelor's degreebusiness degree
