Team Centro

Content Moderation Supervisor

Team Centro

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Lead and run day-to-day operations of a global 24/7 content moderation team.
  • Oversee enforcement of platform policies across text, images, video, and audio content.
  • Monitor and report on team performance against SLAs, accuracy, and quality metrics.
  • Conduct regular audits to ensure consistency, accuracy, and policy alignment.
  • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
  • Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
  • Set performance goals, conduct evaluations, and provide coaching to support career development.
  • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
  • Report weekly on department status, including quality metrics, flagged content, and escalations.
  • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
  • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Requirements

  • 3–5 years of experience in content moderation, online safety, or related operational management.
  • Proven leadership experience with team management responsibilities.
  • Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
  • Ability to make quick, fair, and balanced decisions under pressure.
  • Excellent communication and coaching skills.
  • Emotional resilience and demonstrated ability to support teams handling sensitive content.
  • Familiarity with moderation tooling, workflows, and escalation frameworks.
Benefits
  • Gym/fitness allowance.
  • Work From Home allowance.
  • Education allowance to keep your skills and learning current.
  • Your choice of access to Udemy, Laracast or LinkedIn Learning.
  • Birthday Holiday.
  • … and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content moderationperformance metricsauditingstaffing modelsworkflow managementcontent complaints handlingpolicy enforcementdecision makingonline safety practicesescalation frameworks
Soft Skills
leadershipteam managementcommunicationcoachingemotional resiliencesupporting teamsdecision making under pressurecollaborationperformance evaluationwellness management