Tech Support Agent, German Speaker
team.blue Denmark
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Handle technical inquiries and incidents within 2nd Level Support
- Analyze and resolve complex issues related to: Domains & DNS, Hosting, Email services, Web technologies
- Take over escalations from 1st Level Support and drive them through to full resolution
- Coordinate with internal teams, partners, and domain registries
- Document solutions and contribute actively to the continuous improvement of processes and service quality
- When required, support customers via chat, email, and phone
- Assist in project implementation and coordination
- Participate in cross-functional technical projects
Requirements
- Native or equivalent-level German (written and spoken) – mandatory
- Fluent English – mandatory
- Commercial or technical diploma in IT or a related field
- Previous experience in customer service, ideally in a technical environment
- Strong customer-oriented mindset
- A true team player with excellent communication skills
- Clear, structured, and detail-oriented way of working
- Fast learner with a high technical affinity, particularly in web technologies and website design
- Experience with CMS systems (WordPress) is a plus
- Right to Work
Benefits
- Come as you are
- Diversity & Inclusion are at our core
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
2nd Level SupportDomainsDNSHostingEmail servicesWeb technologiesCMS systemsWebsite designTechnical supportIncident resolution
Soft Skills
Customer-oriented mindsetTeam playerExcellent communication skillsDetail-orientedStructured way of workingFast learnerTechnical affinityProblem-solvingCollaborationProcess improvement
Certifications
Commercial diploma in ITTechnical diploma in IT