team.blue Denmark

Customer Service Support, Native Swiss German

team.blue Denmark

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Establish a relationship of trust with every customer who contacts us, representing the values of the company.
  • Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.
  • Detecting the needs of our customers, advising them on the purchase of new products.
  • Commercial attitude
  • Follow up with customers in need of support and technical assistance by email, chat and/or telephone.
  • Escalate queries that cannot be resolved to the second level support team.

Requirements

  • Swiss-German language high skills are essential
  • English would also be welcome. Italian and French are a plus
  • You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :)
  • Impeccable oral and written communication
  • We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment
  • High customer orientation: Win – Win
  • If you have experience working in Swiss market is optimal
Benefits
  • Tickets Restaurant to keep you energised
  • Health insurance
  • Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses
  • If you prefer to work from home no problem, we do remote work since 2019
  • A good working environment: young and human
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicehelpdesk supporttechnical assistancewebsite creation toolsdomain managementemail supporthosting supportserver management
Soft Skills
communicationcustomer orientationcollaborationautonomytrust buildingadvisingcommercial attitude