Teachstone

Customer Support Representative

Teachstone

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $41,000 - $45,000 per year

About the role

  • Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes.
  • Build lasting relationships with customers through open, engaging, and proactive communication.
  • Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation.
  • Coordinate the shipment of materials and equipment to clients.
  • Generate and prepare professional documents, reports, and correspondence as needed.
  • Answer and direct customers from the general inquiry line to appropriate team members.
  • Collaborate with internal departments to ensure customer needs are met and expectations exceeded.
  • Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.

Requirements

  • Proficiency in Google Workspace or Microsoft Office Suite (Word, Excel, Outlook, etc.) and basic platform navigation.
  • Previous customer service experience, with strong communication and interpersonal skills.
  • Ability to adapt communication style to suit a variety of customer personalities and needs.
  • High degree of professionalism, discretion, and confidentiality.
  • Strong time management skills and the ability to prioritize and multitask in a fast-paced environment.
  • Capable of working independently and collaboratively across teams.
  • Excellent verbal and written communication skills.
  • Experience working in a remote office setting is preferred.
  • Familiarity with CRM systems and customer service tools.
Benefits
  • Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
  • Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google WorkspaceMicrosoft Office SuiteWordExcelOutlookCRM systemscustomer service tools
Soft Skills
communication skillsinterpersonal skillsadaptabilityprofessionalismdiscretionconfidentialitytime managementprioritizationmultitaskingcollaboration