TDS Telecommunications LLC

Analyst

• Build weekly, monthly, and schedule period staffing plans based on forecasted volume, shrinkage assumptions, and staffing requirements.
• Schedule training, coaching, meetings, and development time in alignment with capacity planning.
• Manage quarterly or semiannual shift bids, including bid setup, execution, and validation.
• Maintain scheduling rules and support coverage alignment, including seasonal adjustments and new hire scheduling.
• Analyze interval-level staffing variances and collaborate with internal teams to recommend schedule or shift mix adjustments to improve coverage.
• Review shrinkage data and make recommendations related to staffing needs.

Analyst – Workforce Planning

Administrative Assistant

• Coordinate logistics for Talent Development training opportunities, including scheduling, preparing and ordering course materials, and managing travel for training participants.
• Facilitate the expense reimbursement process for training-related expenses, both for facilitators and participants.
• Maintain course license inventories.
• Correspond with training participants and leaders, including sending pre- and post-training communications and assisting with participant enrollment.
• Monitor the team mailbox and respond to associate inquiries.
• Monitor associate completion of required training.
• Follow up with associates who have past-due requirements.
• Track and monitor credits with external training vendors.
• Assist associates with registration for approved external training opportunities.
• Maintain a master list of training vendors.
• Create and maintain process documentation.
• Run training enrollment and completion reports.
• Assist with intranet page publishing and maintenance.
• Prepare for department recognition events, service anniversaries, promotions, etc.
• Assist with preparation and facilitation of departmental meetings.

Analyst – Workforce Planning

Admin Assistant – Talent Development