TDS Telecommunications LLC

Marketing Operations

• Partner with internal teams to deploy, optimize, and govern the marketing operations technology stack, including Customer Relationship Management (CRM), email, paid media, analytics, and related platforms.
• Ensure systems, integrations, and user enablement support business requirements, reporting needs, and scalable execution.
• Manage operational agency relationships, including scopes of work, Service Level Agreements (SLAs), and performance; identify optimization opportunities to improve quality, speed, and cost efficiency.
• Own performance and spend reporting for marketing operations, including dashboards, KPIs, and attribution with market-level detail.
• Establish data quality standards and governance to connect marketing activities to leads, traffic, and conversions, and communicate insights to stakeholders.
• Conduct Request For Proposals (RFPs) and vendor selection processes; manage system integration and development workstreams; and oversee budgets, contracts, and execution calendars to ensure on-time delivery, quality control, and cost efficiency.

Associate Manager – Marketing Operations, Enablement

Procurement

• Lead cross-functional sourcing teams; prepare and develop requests (RF – X) and scoring models; perform vendor analysis; develop service level agreements (SLA); and manage associated sourcing projects.
• Demonstrate understanding and ability to redline basic contractual terms such as Payment Terms, Purchase Orders, etc.
• Obtain and maintain thorough knowledge of products & services within category area(s) of focus, supplier's processes and industry trends and practices.
• Perform moderate analysis of category, spend, financial and industry data to identify sourcing, as well as cost- savings and reduction opportunities through collaboration with clients and stakeholders to meet or exceed cost saving targets.
• Negotiate mutually beneficial purchasing agreements.
• Build and maintain relationships with internal clients and key stakeholders, such as Operations, Legal, Accounting and Finance by identifying and addressing purchasing/contracting needs.
• Present sourcing opportunities to build internal support among clients and stakeholders.
• Create value-added business process efficiencies, reduce costs, and mitigate risk throughout the supply chain sourcing lifecycle.

Category Manager I

Sales

• Lead a team of inside sales professionals and develop strategic and tactical sales plans to meet and exceed sales goals and quotas.
• Analyze market conditions and competitive positioning.
• Report activity and results on weekly, monthly, quarterly, and annual basis.
• Be committed to providing the necessary combination of personal production and successful coaching of the entire sales team to achieve the objectives.
• Manage and monitor team performance. This includes coaching, recruiting, and hiring sales professionals, onboarding, training, development, employee engagement, succession planning, performance evaluation, discipline, termination.
• Manage and monitors market level success in fiber markets and creates/executes tactical sales plans to increase customer penetration rates.
• Monitoring daily tasks as well as executing plans to meet objectives and key results set for the team.
• Build, maintain, and nurture excellent inter-department working relationships. This includes joining various projects and committees on behalf of the entire sales organization, meeting monthly with other managers from other departments to ensure the alignment of goals, meeting weekly with peers from all markets to review and discuss consistency of process and policies and provide feedback and direction sales managers, product management and development teams as needed.
• Manage and ensure compliance with CRM utilization, contract negotiations, processing of sales orders, and policies and procedures.
• Tracks and maintains all work queues and incidents, web leads, rejects, tasks, and orders.
• Perform other duties including department-wide assignments and special projects as required by the Regional Manager Sales/VP Sales.

Associate Manager – Sales

Call Center Representative

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn.
• Grow existing account base through inbound/outbound calls and emails.
• Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.
• Serve as the resource for sales negotiation with existing small business accounts.
• Create proposals, write, and submit accurate and timely new orders following the established sales process.
• Respond and handle customer’s account incidents in a timely manner.
• Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed.
• Work within a team to handle projects that improves customer’s services.
• Provide referrals to the outside and account management teams for our MIP suite of products.
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

Business Sales Call Center Representative

Manager

• Scope, plan, and schedule Digital Marketing teams’ work on TDS and external projects.
• Own and manage team JIRA (project management software) boards – ensuring tasks are properly assigned, scoped and completed on time.
• Monitor work-in-progress to ensure work is on track and communicate status up to project teams.
• Participate in requirements gathering for Digital Marketing tasks across projects.
• Work with team leaders to schedule work and communicate priorities.
• Review business cases and consult with Business Owners on Digital Marketing Resources.
• Work with team leaders to understand what projects may require team resources, what those resources are, and roughly how involved the team will be on each given project.
• Work with project owners to help scope Digital Marketing needs for their projects.
• Maintain working knowledge on the systems and tools within the scope of the Digital Operations team’s responsibility.
• Attend project planning meetings and report back on impacts to Marketing teams.
• Provides weekly reporting and updates on projects back to Marketing, keeping them aware of upcoming work and any changes to scope and priority.

Associate Manager – Digital Projects

Content Marketing Manager

• Create, update, publish, and maintain website content across TDS digital properties.
• Ensure content accuracy, brand alignment, accessibility, and adherence to established content standards and guidelines.
• Manage and maintain a complete website content inventory, ensuring outdated or redundant content is reviewed and updated or removed as necessary.
• Serve as the primary user and subject matter expert for the CMS, supporting efficient content workflows and issue resolution.
• Partner with marketing, product, legal, compliance, and other internal teams to plan and execute content updates aligned to campaigns, promotions, and product launches.
• Own and manage the website content calendar, coordinating timelines, dependencies, and approvals to ensure on-time publication.
• Translate business requirements into clear content updates and publishing plans that support organizational objectives.
• Identify opportunities to streamline content production and publishing through process improvements and the effective use of AI and automation tools.
• Act as the business unit representative for content-focused initiatives, including privacy, security, and regulatory changes.
• Collaborate with legal, compliance, and internal governance teams to assess content impacts of new or changing regulations and ensure required updates are implemented accurately and on schedule.
• Support audits, reviews, and documentation related to digital content compliance as needed.

Associate Manager – Marketing Operations, Enablement

Category Manager I

Associate Manager – Sales

Business Sales Call Center Representative

Associate Manager – Digital Projects

Associate Manager – Digital Content