TDS Telecommunications LLC

Call Center Representative

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn.
• Grow existing account base through inbound/outbound calls and emails.
• Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.
• Serve as the resource for sales negotiation with existing small business accounts.
• Create proposals, write, and submit accurate and timely new orders following the established sales process.
• Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed.
• Work within a team to handle projects that improves customer’s services.
• Provide referrals to the outside and account management teams for our MIP suite of products.
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

Business Sales Call Center Representative

Account Manager

• Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals.
• Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn.
• Provide education on the industry, technology and TDS products and services.
• Focus on market share growth by prospecting and selling new businesses.
• Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments.
• Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.
• Create proposals, write, and submit accurate and timely new orders following the established sales process.
• Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.
• Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals.
• Craft and implement a personal action plan.
• Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales.
• Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.
• Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts.
• Maintain relations with contacts and lead sources, which may include after-hours events.

Business Account Manager

Sales

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As an Advisor-Business Sales (Remote) , you will have a monthly quota to sell, grow and manage an existing customer base, as well as acquire new business accounts within a defined market/territory. In this role you will be a key contributor in TDS’s overall strategy to grow, delight, and retain our small business customers. You'll be responsible for generating sales of our products, services and promotions offered to our business customers and providing outstanding customer support. Your role will be to identify, nurture, and close opportunities with both existing and new business customers. This includes, but is not limited to, contacting business accounts with contract renewals, retention, and identifying up-selling and cross-selling opportunities. This position offers UNCAPPED commission! You'll also work with both internal and external customers to increase business and create solutions that serve the best interests of both our customers and TDS. This position has the ability to work remotely i n any of the 40+ States in which TDS Telecom operates. This position has a scheduled shift of Monday-Friday; 8:00am-5:00pm CST. Responsibilities Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls. Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn. Grow existing account base through inbound/outbound calls and emails. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. Serve as the resource for sales negotiation with existing small business accounts. Create proposals, write, and submit accurate and timely new orders following the established sales process. Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed. Work within a team to handle projects that improves customer’s services Provide referrals to the outside and account management teams for our MIP suite of products. Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

Business Sales Call Center Representative

Business Account Manager

Business Sales Advisor