Salary 💰 $28 - $43 per hour
About the role The Quality Assurance Analyst II is responsible for ensuring overall service and/or department quality standards are met Ensures adherence to set quality standards Leads and executes projects to attain company and/or department objectives which may require directing the work of others Identifies opportunities for process improvements to advance service quality and/or streamline functions Recommends and implements department training needs Maintains and develops expanding knowledge of company and/or department systems; assists with system implementation/conversion as needed Coordinates quality control and/or compliance activities Creates manuals, reports and documents and make updates as needed Participates in special projects and performs additional duties as assigned Recommends, facilitates and/or coordinates Employee training Monitors Employee and/or division performance to ensure compliance with department and/or company standards Contributes to a positive, ethical and respectful working environment and communicate openly with others Models company culture internally and externally Participates in meetings and coaching sessions Keeps staff informed of any procedural changes or enhancements Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities Requirements Preferred candidate will have 1 year of Insider Threat Protection experience Bachelors degree or progressive 3-5 years related experience required Excellent written and verbal communication skills Proven time management and organizational skills Strong computer skills Must be able to work flexible hours, including possible evenings and weekends Proven problem solving skills Excellent interpersonal skills Proven ability to work as an active participant in a team as well as independently Experience in a unpredictable and fast pace environment Proven ability to be detail oriented health and well-being benefits savings and retirement programs paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) banking benefits and discounts career development reward and recognition Copy Applicant Tracking System Keywords Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills Insider Threat Protection quality control process improvement trend analysis system implementation report creation document management compliance activities performance feedback training facilitation
Soft skills written communication verbal communication time management organizational skills problem solving interpersonal skills team collaboration independence attention to detail flexibility
Certifications Bachelor's degree