Senior Business Development Manager, ITIL
PeopleCert
Issue Management, Reporting and Communications Manager
TD
full-time
Posted on:
Origin: • 🇺🇸 United States • New York, North Carolina
Visit company websiteSalary
💰 $86,840 - $139,360 per year
Job Level
Mid-LevelSenior
About the role
- Develop and deliver high-impact reporting and executive dashboards that provide a holistic view of issue management trends, control environment health, and the aging and escalation of overdue issues
- Design and develop metrics/thresholds to support the monitoring of the regulatory compliance issues
- Lead and mature Compliance's thematic issues process including refining templates and meeting with stakeholders to identify insights and trends
- Develop communication to governance forums, Compliance Leadership team, and monthly Chief Compliance Officer note on Issue Management updates
- Collaborate with the Data Enablement team and the Compliance Strategic Insights and Reporting team to enhance automation, visualization, and accuracy of governance reporting
- Synthesize complex data into clear, concise narratives tailored for senior leadership and governance committees
- Support updates to the Enterprise Regulatory Compliance Issues Management Procedures to ensure alignment with the Enterprise Issues Management Framework and Issues Management Standards
- Become an eGRC subject matter expert to provide support/assistance to Compliance Units in navigating the Issues Management workflow (i.e., MERLIN)
- Support quarterly and ad hoc reporting cycles to internal stakeholders
- Support the closure of findings against the Compliance Issues Management Program
- Support ad hoc transformation changes and projects/tasks as required
- Provide governance oversight through management of policy and training exemption governance and reporting processes
- Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program
- Represent CGO as a specialist on internal or external committees and on enterprise-wide Regulatory Change Management initiative as required
Requirements
- Undergraduate or post graduate degree
- A minimum of 4 years of relevant work experience (post-degree)
- Must have work experience in Compliance, Legal, Risk Management, Technology, or Internal Audit is preferred
- Excellent communication skills including written and verbal skills– must be comfortable presenting in front of executives and large audiences
- Self-starter, ability to lead, plan, execute, and deliver under minimal supervision
- Knowledge of the Issues Management module in MERLIN is a plus
- Interest in data and drawing out insights and themes
- Proven relationship management skills and must be a strong team player
- Flexibility to quickly adapt to changing and ambiguous initiatives or requirements
- Ability to exercise sound judgment in making decisions
- Demonstrate analytical and problem-solving skills to think critically and make informed recommendations
- Must be highly organized and have excellent time management
- Creative in solutioning with a strong attention to detail
- Proficient in MS Office Applications (specifically Excel, PowerPoint, and Visio)
