Contact Center Representative IV, Bilingual
TD
full-time
Posted on:
Location Type: Hybrid
Location: Markham • Canada
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Salary
💰 CA$49,050 - CA$73,600 per year
About the role
- Provide exceptional customer service to ensure inquiries and issues are managed promptly
- Engage in conversation with customers to identify needs and provide guidance
- Promote and offer full suite of products and advice
- Ensure proper documentation and compliance
- Contribute to team activities and support a positive work environment
Requirements
- Undergraduate degree and/or 2+ years relevant experience
- Advanced knowledge in customer interactions and financial products
- Ability to engage customers and meet their needs
- Knowledge of compliance, risk management, and regulatory requirements
- Ability to identify process improvements and operational excellence opportunities
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and training programs
- Reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefinancial productscompliancerisk managementregulatory requirementsprocess improvementsoperational excellence
Soft Skills
communicationcustomer engagementproblem-solvingteam collaborationpositive work environment
Certifications
undergraduate degree