TD

Contact Center Representative III, Inbound & Outbound Everyday Banking - Concierge

TD

full-time

Posted on:

Location Type: Hybrid

Location: London • Canada

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About the role

  • As the voice of TD, you’ll be passionate about understanding our customers
  • Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service
  • You’ll help us offer personalized support to our customers whenever they need it
  • You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers
  • Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions
  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
  • Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role

Requirements

  • High School Diploma or equivalent
  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
  • Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
  • Flexibility, resiliency, and a positive attitude when responding to challenging situations
  • Ability to work both independently and as part of a team
  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
exceptional listening skillscuriositymultitaskingflexibilityresiliencypositive attitudeindependenceteamworkintegrityempathy
Certifications
High School Diploma