TD

Loan Operations Team Lead II – Real Estate Secured Lending

TD

full-time

Posted on:

Location Type: Hybrid

Location: Mount Laurel • Maine • New Jersey • United States

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Salary

💰 $24 - $34 per hour

Job Level

Senior

About the role

  • Guides and supervises the day-to-day of a unit or team in Loan Operations
  • Performs various administrative tasks involved in servicing loans
  • Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team
  • Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
  • Usually provides support to two or more teams performing two or more operations activities
  • Responds to more complex inquiries and issues from Customers and internal units
  • Researches information to provide responses and resolution
  • Contacts Customers to explain items affecting their accounts
  • Reviews work, provides information and procedural knowledge to less experienced staff
  • Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations
  • Responds to inquiries and issues from internal units
  • Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities
  • Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
  • Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
  • Makes entries in general ledger related to paperwork and information processed
  • Ensures accuracy of entries and verifies data entered
  • Approves and reviews general ledger entries and/or invoices for accuracy and completeness
  • Provides input and assistance to management in developing and maintaining budget as requested
  • Identifies audits, investigates, and rectifies departmental discrepancies

Requirements

  • 2 year degree or equivalent experience
  • 3-5 years related experience required
  • Previous lead experience is required
  • Ability to coach and motivate Employees to improve performance and efficiency
  • Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives
  • Direct experience in one or more Loan Operations functions is preferred
  • Excellent written and verbal communications skills are required
  • The ability to understand and apply complex policies and procedures is required
  • Knowledge of relevant banking rules and policies is preferred
  • The ability to balance competing priorities and make sound business decisions within standard policy is also required
  • Ability to interact with and provide excellent Customer service to internal and external Customers
  • Excellent PC skills and familiarity with standard office equipment
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
loan operationsgeneral ledger entriesdata verificationbudget developmentfraud preventionadministrative tasksworkload coordinationprocedural problem resolutionperformance managementauditing
Soft Skills
leadershipcoachingmotivationattention to detailprioritizationcommunicationcustomer servicedecision makinginterpersonal skillsproblem solving
Certifications
2 year degree or equivalent experience