Senior Business Program Lead – Residential Lending Customer Experience
TD
full-time
Posted on:
Location Type: Remote
Location: Florida • New Jersey • United States
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Salary
💰 $115,440 - $173,160 per year
Job Level
About the role
- Leads and acts as business program owner and subject matter expert in enterprise programs
- Manages VOC focused initiatives and creates a WOW experience model at loan closings
- Provides advisory services to executives and business segment leaders to meet complex project needs
- Collaborates with stakeholders to ensure that solutions align with business needs
Requirements
- Undergraduate degree and/or 10+ years relevant experience
- Strong organizational skills
- Highly developed critical thinking, analytical, and problem solving skills
- Excellent communication skills (both written and verbal)
- Self-motivated team player with high energy and ability to work independently
- Experience in providing oversight of Voice-of-the-Customer metrics
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillscritical thinkinganalytical skillsproblem solvingcommunication skillsself-motivatedteam playerhigh energyability to work independently