TD

Business Process Manager I

TD

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $68,640 - $102,960 per year

Job Level

Mid-LevelSenior

About the role

  • Research, investigate, and challenge flagged items that fall outside predefined thresholds
  • Identify potential risks and regulatory concerns in a timely manner
  • Analyze high-risk items for further investigation and align processes with evolving regulatory requirements
  • Optimize workflows through automation to improve efficiency and reduce manual oversight
  • Leverage data analytics tools, interpret flagged trends, and provide actionable insights
  • Build relationships with partners to challenge and remediate issues
  • Provide people management leadership by hiring, setting goals, developing staff, managing performance and compensation decisions
  • Lead a team and may be accountable for leading projects within a business area
  • Ensure communication, implementation and/or training plans for projects and business initiatives
  • Responsible for 25 processes of medium complexity
  • Identify and recommend process improvements and/or automation opportunities
  • Gather, prioritize and explain user requirements to support project activities, process improvements, systems development
  • Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
  • Prioritize and manage workload and possibly the workload of others to deliver quality results
  • Represent the business and provide coordination with external service providers and other areas within the bank on high risk/impact projects
  • Use project management software/tools to prepare documentation and maintain databases
  • Ensure accuracy and prompt completion of supporting documentation for assigned projects/tasks
  • Identify, take ownership and/or assist with resolution of issues as they arise or escalate as appropriate
  • Participate as a member of the team in executing assigned deliverables within specified parameters
  • Keep business leaders and other team members informed and up-to-date about the status/progress of projects
  • Support the project team and the business by continuously developing knowledge in own area

Requirements

  • Bachelors degree
  • 5+ years bank operations experience
  • Strong PC skills including but not limited to Microsoft Suite software
  • Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
  • Expert level requiring advanced business knowledge
  • Ability to consult on the largest and most complex projects
  • Skilled in research, analysis, problem solving, metrics and reporting
  • Ability to identify process gaps and weaknesses
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
  • Skilled in time management and driving tasks to completion
  • Strong verbal and written communication skills
  • Demonstrated leadership skills
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