Team Manager II – Credit Card
TD
full-time
Posted on:
Location Type: Remote
Location: Florida • New Jersey • United States
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Salary
💰 $30 - $48 per hour
About the role
- Manage a team of service/sales representatives
- Provide day-to-day team leadership and work direction
- Ensure effective and efficient operations and raise the bar on providing Legendary Service to Customers
- Monitor calls and team activities to ensure service and productivity standards are met
- Develop and assess Colleague performance, prepare action plans and conduct performance reviews
Requirements
- Bachelor's degree or progressive work experience
- 2+ years' related experience required
- Prior leadership experience or progressive responsible Contact Center/Bank experience
- Ability to coach and mentor others
- Strong analytical skills with ability to identify problems and implement solutions
- Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
Benefits
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Applicant Tracking System Keywords
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Soft Skills
team leadershipcoachingmentoringanalytical skillsproblem identificationsolution implementation
Certifications
Bachelor's degree