TD SYNNEX

Account Manager

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Greenville • Arizona • Florida • United States

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Tech Stack

Cyber Security

About the role

  • Renewal and Expansion Ownership: Lead the end-to-end renewal lifecycle for assigned accounts, ensuring on-time, accurate contract execution and seamless transition between terms.
  • Develop account-specific renewal strategies that align with customer outcomes, security roadmaps, and business goals.
  • Identify and capture expansion opportunities—upsells, cross-sells, seat growth, and term extensions—by uncovering new use cases and value drivers.
  • Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data-backed decision making.
  • Customer and Partner Engagement: Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives.
  • Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles.
  • Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals.
  • Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion.
  • Cross-Functional Collaboration: Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives.
  • Proactively surface and mitigate renewal risks through early identification of at-risk accounts and escalation to senior leadership as needed.
  • Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements.
  • Commercial and Market Expertise: Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value.
  • Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges.
  • Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making.

Requirements

  • 5 years sales experience required.
  • 2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity.
  • Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid-market accounts.
  • Strong negotiation, relationship management, and consultative sales skills.
  • Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders.
  • High adaptability, learning agility, and a proactive, results-oriented mindset.
  • Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion.
  • Analytical thinker with problem-solving ability, comfortable using CRM and forecasting tools to drive data-backed strategies.
  • Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success.
  • Ability to travel 25%.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B subscription renewalsaccount managementcustomer successnegotiationconsultative salesCRMforecastingcybersecuritySaaS licensing modelsdata-backed decision making
Soft Skills
relationship managementverbal communicationwritten communicationtrust buildingadaptabilitylearning agilityproactive mindsetcollaborationintegrityproblem-solving
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in Engineering