TD SYNNEX

Customer Service Executive

TD SYNNEX

full-time

Posted on:

Location Type: Office

Location: Lisbon • Portugal

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
  • Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
  • Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
  • Own, respond to and ensure progression of queries within service level agreements.
  • Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
  • Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
  • Highlight and help to address root cause issues relating to after sales management queries.
  • To promote the use of TD SYNNEX’s E Business customer service tools.
  • Support other team members to achieve goals and maintain a strong teamwork ethos.
  • To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
  • Other ad hoc duties as required from time to time.

Requirements

  • Prior experience of business and customer services processes.
  • Track record of working successfully in a team environment
  • Attention to detail
  • Customer focused
  • Excellent customer relations skills
  • Excellent communication skills
  • Excellent organisation skills
  • Effective time management and prioritising skills
  • SAP R3 (preferable)
  • Working knowledge of Excel and Word an advantage
Benefits
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP R3ExcelWord
Soft Skills
customer focusedattention to detailexcellent customer relations skillsexcellent communication skillsexcellent organisation skillseffective time managementprioritising skillsteamwork