TD SYNNEX

Customer Service Executive

TD SYNNEX

full-time

Posted on:

Location Type: Office

Location: Porto • Portugal

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About the role

  • Verify and manage retailer chargebacks, ensuring accuracy and proper accounting alignment.
  • Serve as the main point of contact for retail clients regarding charge-related inquiries or issues.
  • Collaborate with internal logistics and after-sales departments to monitor process status and resolve operational incidents.
  • Analyse supporting documentation to validate or challenge chargebacks.
  • Provide clear guidance and support to retailers on charge and process-related topics.

Requirements

  • Previous experience in Customer Service.
  • Background in Accounting or a related field is nice to have.
  • Strong Excel skills.
  • Native-level Portuguese, English is nice to have.
  • Ability to understand accounting documentation and discrepancies.
  • Clear and effective communication skills and high attention to detail.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelAccounting
Soft Skills
Customer ServiceCommunicationAttention to Detail