TD SYNNEX

Customer Success Manager

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Bracknell • United Kingdom

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About the role

  • Create workplans for each account assigned in order to drive Customer Success initiatives.
  • Engage constantly with customers to keep track of product adoption and consumption levels.
  • Promptly attend customer escalations and act as a centre of contact to engage other departments as required.
  • Log all activity related to the accounts and opportunities generated in the corresponding platforms.
  • Execute product training according to customer needs.
  • Analyse customer and account data to identify areas of improvement and set action plans.
  • Provide valuable insight to the company based on the data and information obtained from customer interactions.

Requirements

  • Demonstrates complex problem‑solving, critical‑thinking, and decision‑making skills.
  • Communicates clearly and conveys necessary information effectively.
  • Interacts confidently and professionally with higher levels of management.
  • Communicates clearly and collaborates effectively with individuals at all levels.
  • Negotiates skillfully and promotes/sells ideas persuasively.
  • Possesses strong organisational and time‑management skills, driving tasks to completion.
  • Collaborates effectively and builds solid, productive working relationships with others.
Benefits
  • Hybrid working.
  • Private healthcare, matched pension, enhanced parental & family leave.
  • “Moments that matter” paid time off (yes, even for your pet’s birthday).
  • Four Business Resource Groups supporting inclusion and belonging.
  • Clear progression paths and benchmarked salaries.
  • Sustainability - we’re building a greener future.
  • A culture that values every voice and celebrates diverse perspectives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
complex problem-solvingcritical-thinkingdecision-makingclear communicationprofessional interactioncollaborationnegotiationpersuasionorganizational skillstime-management