Senior Director, HR Specialized Services
TD SYNNEX
full-time
Posted on:
Location Type: Hybrid
Location: Clearwater • Florida • United States
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Job Level
About the role
- Stand up and lead global HRSS Tier 1 and Tier 2 delivery teams/ workflows, ensuring excellence in responsiveness, resolution quality, and experience.
- Establish scalable shared services pods aligned to business needs, time zones, and language capabilities.
- Monitor service performance through KPIs, SLAs, and feedback loops, working closely with the HRSS Operations Lead to resolve gaps and drive improvement.
- Partner with the HRSS Operations Lead to coordinate readiness activities for Wave 1 countries, including content review, process mapping, and intake planning.
- Align delivery structure with operational requirements, country-specific needs, and system capabilities as identified by the HRSS Operations Lead.
- Enable AI-driven Tier 0 solutions, ensuring content developed is effectively activated and maintained in the knowledge base.
- Monitor chatbot performance and deflection rates to optimize usage and reduce manual workload.
- Coordinate with COE leaders to scope, onboard, and execute shared services support for transactional and repeatable work.
- Implement consistent service standards, escalation processes, and regional support models that allow for global scale with local flexibility.
Requirements
- 10–15 years of progressive HR leadership experience, with demonstrated success in HR service delivery or shared services operations.
- Broad HR experience (HRBP experience) and acumen is critical towards ensuring appropriate alignment, development, and product ownership.
- Deep understanding of service delivery structures, shared services technologies, and self-service enablement preferred.
- Track record of leading transformation initiatives, including AI or automation integration and process redesign.
- Experience in managing complex, matrixed organizations across geographies.
- Strong communication, stakeholder influence, and team development skills.
- High learning agility, innovation mindset, and ability to thrive in ambiguity.
Benefits
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR service deliveryshared services operationsservice delivery structuresself-service enablementAI integrationautomation integrationprocess redesignKPI monitoringSLA managementcontent review
Soft Skills
communicationstakeholder influenceteam developmentlearning agilityinnovation mindsetability to thrive in ambiguity