TD SYNNEX

Digital Pathology Field Service Engineer

TD SYNNEX

full-time

Posted on:

Location Type: Hybrid

Location: Florida • Louisiana • United States

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Tech Stack

TCP/IP

About the role

  • Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
  • Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.
  • Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
  • Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
  • Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues.
  • Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.

Requirements

  • Education & Experience – High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred.
  • 2–3 years of field service or technical support experience in medical devices and laboratory automation.
  • Technical Skills – Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
  • Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.
Benefits
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
  • Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
preventive maintenancecorrective maintenancediagnostic toolstroubleshootingcalibrationnetworkingrobotic systemslaboratory instrumentsservice documentationfield service
Soft Skills
communicationproblem-solvingtime managementattention to detailcustomer service