Customer Service Representative – Remotefix Focus
Tchibo Coffee SERVICE-TEAM GmbH
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
Visit company websiteExplore more
About the role
- Receiving and handling technical customer inquiries by phone, email, or ticketing system
- Providing Remotefix support (remote maintenance, basic troubleshooting and issue resolution)
- Supporting fault analysis and documenting incidents in the system
- Close cooperation with field service technicians and dispatch
- Technical advice on machines and service offerings
- Ensuring high customer satisfaction through solution-oriented communication
Requirements
- Completed commercial or technical vocational training (e.g., IT systems clerk, mechatronics technician, office clerk) — or equivalent professional experience or strong technical interest (career changers with technical aptitude are welcome!)
- Some experience in customer service, ideally in a technical environment
- Interest in technology and basic troubleshooting skills (e.g., coffee machines, appliances, or IT)
- Strong communication skills, patience, and enjoyment of direct customer contact
- Confident use of MS Office and ticketing systems
Benefits
- A secure full-time position
- A varied and exciting role in a friendly team with flat hierarchies
- Employee discount on items from the Tchibo online shop
- Contribution toward gym memberships
- Participation in the Eurorad (company bike) program
- Subsidy for public transportation
- Monthly coffee for home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic troubleshootingfault analysistechnical supportincident documentation
Soft Skills
communication skillspatiencecustomer servicesolution-oriented communication
Certifications
commercial vocational trainingtechnical vocational training