TCGplayer (an eBay company)

Communications

• Develop and execute external communications strategies and PR plans that align with the company goals, ensuring consistent, compelling messaging across media channels
• Draft and edit press releases, media statements, op-eds, speeches, blog posts, and other external-facing materials that reflect the company’s brand voice
• Stay informed on industry trends, competitive activities, and emerging media opportunities to highlight TCGplayer as a market leader
• Manage and oversee external PR agency partners, freelancers, and other vendors to ensure deliverables are on time, on budget, and on brand
• Partner with sellers on the TCGplayer marketplace to help them enhance their profiles and optimize their engagement strategies
• Drive executive thought leadership by partnering with senior executives on opportunities including speaking engagements, panels, bylined articles, and social media presence
• Build and maintain strong relationships with journalists, industry analysts, and media outlets; proactively pitch stories, op-eds, and interviews to secure coverage
• Collaborate with eBay communications experts to shape compelling narratives around the broader Collectibles space
• Support crisis communication planning and execution to protect and enhance the company’s reputation during sensitive or high-profile situations
• Manage communications strategy for major events, conferences, and product launches, including messaging, media invitations, and onsite press relations
• Leverage AI-powered tools for media monitoring, trend analysis, and content optimization to strengthen storytelling and campaign effectiveness
• Track, analyze, and report on media coverage, PR campaign performance, and brand sentiment to inform future strategies

Senior Communications Manager

Customer Support

• Work directly with customers to provide order support, answer payment questions, and respond to account inquiries
• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for customers to exceed expectations and provide a first-class experience
• Follow existing SOPs to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower customers on policies, tools, and product lines
• Use the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within the team and cross-departmentally

Customer Experience Representative

Manager

• TCGplayer connects hobbyists and hobby businesses to communities and promotes and drives growth of products and services in a $25B global collectible hobby market.
• Develop, maintain, and socialize a comprehensive strategy and plan including high level financial modeling to focus resources, meet customer needs and deliver results for TCGplayer.
• Lead strategic decision-making processes and provide recommendations based on in-depth analysis and forecasting to build balanced differentiation aligned with customer needs.
• Support development of strategic initiatives and adjust to changing market conditions and business priorities.
• Communicate strategic plans and insights effectively to stakeholders and partner with TCGplayer’s parent company, eBay, on broader strategic discussions.

Senior Manager, Strategy

• Partner with Legal, Finance, Compliance, and Engineering to translate tax regulations into product requirements and platform behaviors
• Define and prioritize seller-facing experiences like tax form collection and delivery (e.g., W-9, 1099-K, DAC7)
• Support internal teams with tools that streamline audit readiness, data accuracy, and reporting workflows
• Own product development cycles from discovery through delivery, managing backlogs and cross-functional execution
• Identify and prioritize risks and opportunities related to evolving tax policy or international compliance requirements
• Ensure timely communication and change management as tax regulations shift
• Collaborate across teams to ensure compliance solutions are not only effective, but also support seller trust and operational efficiency
• Ability to challenge current thinking and bring others along to implement new ideas to improve business results
• Ability to facilitate meetings with diverse and sometimes conflicting points of view and the ability to influence and guide them to decisions and finality

Senior Communications Manager

Customer Experience Representative

Senior Manager, Strategy

Sr. Product Manager, Tax Compliance