IT Support Specialist – m/w/d
TCC GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • Germany
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Tech Stack
About the role
- Handle IT support tickets from internal and external systems
- Analyze, resolve, and document technical issues
- Assist users with hardware and software problems
- Participate in the implementation of new IT systems and software solutions
- Escalate complex issues to specialist departments or project teams
- Create guides for self-service troubleshooting
Requirements
- Completed training in an IT field (e.g., IT specialist for system integration/application development, IT systems salesperson) or equivalent qualification
- Basic knowledge of networking, operating systems (Windows/Linux), and standard office applications
- Experience in IT support or helpdesk desirable
- Service-oriented, strong communication skills, and customer-friendly
- Analytical thinking, structured working method, and problem-solving skills
- Good German and English language skills, spoken and written
- Ability to work independently and as part of a team
Benefits
- Competitive compensation
- Permanent position, 30 days of vacation
- Flexible working hours and hybrid model
- Opportunity to contribute in a dynamic scale-up
- Varied tasks with room for your ideas and structures
- Modern office in Hamburg or Berlin with good transport links
- Employee offers through Corporate Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttechnical issue resolutionnetworkingoperating systemsWindowsLinuxtroubleshootingdocumentationsoftware solutionsself-service guides
Soft Skills
service-orientedcommunication skillscustomer-friendlyanalytical thinkingstructured working methodproblem-solving skillsindependent workteamwork
Certifications
IT specialist for system integrationapplication developmentIT systems salesperson