Customer Service Representative
TC Transcontinental
full-time
Posted on:
Location Type: Office
Location: Spartanburg • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manages customer accounts at the direction of sales representatives, supply chain leaders, and the Operations Planning Manager
- Maintains inventory and performs order entry, schedules shipments, and participates in team activities
- Supports all activities in developing, implementing, and maintaining quality and food safety management system
- Report any quality and/or food safety problems to personnel of authority to initiate action
- Maintains effective customer relations through daily cross-functional interaction with customer and Transcontinental Sales and Supply Chain Functions
- Management of orders from order entry through shipment of finished goods
- Collaborate with planning functions to balance customer and plant needs in prioritizing and expediting orders and managing change orders
- Schedule shipments to minimize both customer and Transcontinental freight cost through efficient load building and meet on-time and in-full order requirements
- Analyze customer requirements in developing and maintaining customer-specific inventory management programs
- Develop and maintain customer-specific reports
- Timely communication to Customer and identified Transcontinental functions of inventory levels, order status, and any change in production plans
- Act as needed as plant representative in scheduled status reviews with customer and sales
- Coordinate new product and copy change process from conception through initial order shipment
- SOI management
- Work closely with internal Graphics functions to ensure prioritization and necessary information to meet graphics timelines
- Frequent and timely communication with external customer and Transcontinental sales and operations functions on order fulfillment status and any associated changes
- Participate with sales, with customer training and orientation, and on customer visits
- Participate in continuous improvement activities
- Provide Account Management Services for Broker Accounts
- Assist corporate credit with accounts receivable issues
Requirements
- GED or High School Diploma
- Minimum of 2-5 years of relevant work experience
- Reading, writing, and arithmetic
- Excellent communication skills
- Ability to multi-task
- Proficient in Excel, Word
- Attentiveness
- Time management skills
- Knowledge of the product
Benefits
- Competitive compensation with performance-based incentives and retirement savings plans with company match
- Customizable group benefits including health, dental, life, disability, and travel insurance
- Paid time off
- Employee perks such as discounts on insurance, wireless plans, travel, and more
- Career development opportunities
- A dynamic, inclusive work environment where your voice matters and your growth is supported
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementorder entryshipment schedulingquality management systemfood safety managementcustomer-specific reportingchange order managementload buildingcontinuous improvement
Soft skills
communication skillsmulti-taskingattentivenesstime managementcustomer relations
Certifications
GEDHigh School Diploma