Director, Caregiver Time & Attendance Operations
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Revenue Cycle Manager
Tava Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Arizona, California
Visit company websiteJob Level
Mid-LevelSenior
About the role
- About Tava Health: At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup.
- We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.
- We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.
- About the Role
- Are you a leader who can drive operational excellence in revenue cycle management?
- Do you excel at process improvement and team development?
- As the RCM Manager at Tava Health, you will be responsible for overseeing the full revenue cycle, leading a team of RCM specialists, and developing strategies to optimize financial performance.
- This position will report to the VP of Finance and collaborate with various departments, including Finance, Care Navigation/Support, Payer Partnerships, and Provider Services.
- Responsibilities
- Lead and mentor a team of RCM specialists to ensure efficient claims processing, A/R management, and patient collections
- Establish and maintain key performance indicators for the revenue cycle team
- Develop and implement strategies to reduce days in A/R, decrease denial rates, and improve collection ratios and touchless claims rate
- Coordinate with internal and third-party partners to optimize workflow processes and resolve complex issues
- Oversee the management of Tava's proprietary EMR system and third-party RCM platforms for billing purposes, and provide feedback for product enhancements
- Create and maintain comprehensive reporting on revenue cycle performance
- Analyze trends in denials and underpayments to implement corrective actions
- Ensure compliance with payer contracts, healthcare regulations, and company policies
- Serve as the escalation point for complex billing issues and payer disputes
- Contribute to process improvements and technology enhancements related to revenue cycle management
Requirements
- Comfort and interest in working in a fast-paced, ever-evolving environment
- High level of commitment and strong attention to detail
- 3+ years of experience in healthcare revenue cycle management
- 1+ years of experience in a supervisory or leadership role
- Advanced knowledge of medical billing, coding, and claims processing workflows
- Strong analytical skills with the ability to identify trends and recommend solutions
- Advanced Excel skills, including VLookup, pivot tables, and data visualization
- Experience working with EMR systems and third-party RCM platforms
- Excellent communication, leadership, and problem-solving abilities
- Self-motivated with a proven track record of achieving financial targets
