NOC Engineer – Observability
Taulia
full-time
Posted on:
Location Type: Remote
Location: Bulgaria
Visit company websiteExplore more
Job Level
About the role
- Collaborate with the NOC Manager on a weekly basis, discussing progress, challenges and opportunities.
- Work on assigned projects on a quarterly or bi-yearly basis for about 20% of your time.
- Stay up to date on all changes in upper and lower environments to support them effectively.
- Build and maintain up to date documentation.
- Learn and implement new technologies as the team scales.
- Achieve intermediate-level experience with relevant monitoring tools used by Taulia.
- Create and update monitors/synthetics of basic complexity.
- Maintain observability systems.
- Participate in 24/7 Production Support rotation schedule as per team’s policies (3 by 3 days).
- Participate in occasional off-hours duties as assigned.
Requirements
- 1+ years in a SaaS-based production environment, preferably in a NOC or SRE-adjacent role.
- Good / Intermediate proficiency with the "Three Pillars" (Logs, Metrics, Traces).
- Hands-on experience with tools such as Grafana, Prometheus, New Relic, Splunk, or ELK.
- Good / Advanced understanding of Incident Management frameworks.
- Open to navigating high-pressure outages and utilizing tools like PagerDuty/VictorOps and Jira.
- Fundamental knowledge of AWS, GCP, or Azure.
- Ability to build intuitive dashboards and configure actionable alerts with minimal supervision.
- Proven track record of creating and maintaining clear SOPs (Standard Operating Procedures) in Confluence or similar wikis.
- Ability to perform root-cause analysis on complex issues and apply creative solutions to non-routine problems.
- Experience working in a 24/7 environment, coordinating across multiple time zones and cross-functional teams (SRE, Dev, Security) to resolve critical issues.
- Understanding of the full observability lifecycle—from instrumenting applications to alerting and post-mortem reporting.
Benefits
- Annual performance bonus.
- 25 days of annual leave, which grows to 28 days as you grow with us.
- Monthly reimbursements for your mobile and internet bills, plus a dedicated budget for a new mobile device every two years.
- Travel expense refunds for our hybrid team members.
- We celebrate your loyalty with special anniversary gifts at years 1, 3, 5, and 10.
- 100% income coverage for the first 3 months of maternity leave and 10 weeks of paid leave for non-birthing parents.
- Comprehensive medical insurance, life insurance, and an Employee Assistance Program for mental health support.
- Your choice of a MultiSport card or a monthly sports reimbursement.
- We invest in you with tuition reimbursement and extensive internal L&D resources.
- Enjoy a cozy, fully stocked office with catered lunches delivered every Monday and Wednesday.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
monitoring toolsincident management frameworksroot-cause analysisobservability systemsdashboard creationalert configurationSOP creationSaaS production environmentlogsmetrics
Soft Skills
collaborationproblem-solvingcommunicationadaptabilitycreativitytime managementattention to detailability to work under pressurecross-functional coordinationdocumentation skills