Tatum

Operations

• Own operational management of Tatum Gateway, RPC providers, upstreams, and chain-related infrastructure.
• Support onboarding of new blockchain networks, providers, and infrastructure services into Tatum Gateway.
• Test new blockchain chains, RPC interfaces, providers, and infrastructure integrations.
• Verify new providers, upstreams, and third-party infrastructure options.
• On a regular basis, review provider reliability, pricing, technical capabilities, SLA, support quality, and operational fit.
• Coordinate provider negotiations, cost checks, and infrastructure-related commercial inputs.
• Monitor infrastructure costs, provider usage, profitability, and COGS impact.
• Perform upstream cleanups, reconfiguration, routing updates, and provider changes.
• Help define provider routing logic, failover behavior, load balancing, and reliability improvements.
• Support the vision of offering multiple provider options to customers through Tatum Gateway.
• Create, review and maintain Postman collections for chain and Gateway-related APIs.
• Create and review technical documentation, changelogs, and internal or external chain-related materials.
• Help to monitor infrastructure problems, degraded services, recurring issues, and production incidents.
• Evaluate production issues and coordinate follow-up actions with Infrastructure, Support, Product, and Engineering teams.
• Support provider migrations, chain deprecations, customer communication, and operational readiness.

Gateway & Chain Operations Specialist

Engineering Manager

• Run team planning, prioritization, estimates, backlog, and delivery.
• Support people management, coordination, and day-to-day operational decisions.
• Improve collaboration across Product, Engineering, Support, and Security.
• Own infrastructure reliability, observability, monitoring, and on-call.
• Find and fix reliability, performance, and operational issues before they reach customers.
• Research, integrate, and operate blockchain networks in the Tatum ecosystem.
• Support work on Tatum's Dashboard, API platform, backend services, and internal tools.
• Handle production operations, debugging, and incident resolution.
• Set technical standards and improve documentation and engineering processes.
• Define and improve quality and release quality.
• Keep an eye on infrastructure and vendor costs, and their impact on COGS and margins.
• Assess technical feasibility and cost impact for new deals, trials, and commitments.
• Guide vendor decisions – reliability, SLAs, pricing, and operational fit.

Head of Engineering – Operations

Backend Engineer

• Collaborate closely with our frontend engineers and product team to design and deliver high-quality, scalable APIs and services for our customer-facing Dashboard
• Develop and maintain efficient, reusable, and reliable TypeScript code using NestJS and modern backend tooling
• Focus on quality and long-term maintainability of our products
• Design and evolve data models and integrations backed by MongoDB
• Integrate and maintain third-party services such as Stripe for billing and payments
• Implement and maintain automated tests to ensure code quality
• Participate in code reviews to provide and receive feedback
• Stay up-to-date with the latest trends and best practices in backend development

Gateway & Chain Operations Specialist

Head of Engineering – Operations

Senior Backend Engineer