Lead Assistant Manager – PHRN
TASQ Staffing Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Pasay City • Philippines
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Job Level
About the role
- Mix of Voice and Non-Voice (most of the time non-voice)
- Utilization Management
- Oversee and manage day-to-day operations to ensure all metrics are met, revenues are maximized, and team performance is monitored as per agreed KPIs
- Communicate productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency, and initiate control measures to minimize workload variances over time
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable performance improvement
Requirements
- 1 year of experience as a Team Lead (would be managing around 10 people)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingfeedbackcommunicationperformance monitoringworkload balancingproductivity managementefficiency monitoringcorrective actionincremental improvement