TASQ Staffing Solutions

Tier 3 Support Specialist

TASQ Staffing Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Nueva Ecija • Philippines

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Tech Stack

Linux

About the role

  • Provide highest level of technical support to end-users by handling escalated service requests
  • Proactively identify and resolve complex technical issues to ensure smooth IT operations
  • Analyze existing systems and provide proactive recommendations for improvements
  • Develop, maintain, and implement all systems, applications, and networking configurations
  • Monitor, investigate, and resolve incidents and service requests, ensuring timely resolution

Requirements

  • Bachelor's degree in IT or related discipline (non-degree holders with significant experience will also be considered)
  • Minimum 5 years of experience in Linux system administration and IT support
  • Effective problem-solving and customer service skills
  • Resourceful and proactive in a fast-paced, dynamic environment
  • Preferably with MSP experience
  • Must have their own equipment, reliable internet, and a backup setup
Benefits
  • Hybrid work setup (3 days onsite, 2 days remote)
  • Flexible for fully onsite/WFH with occasional office visits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux system administrationtechnical supportincident resolutionservice request managementsystem analysisnetworking configurationsapplication developmentproactive recommendationstroubleshootingIT operations
Soft Skills
problem-solvingcustomer serviceresourcefulnessproactivityadaptabilitycommunicationtime managementcritical thinkingteam collaborationinterpersonal skills
Certifications
Bachelor's degree in ITIT certifications (e.g., CompTIA, Cisco, Microsoft)