TaskUs

Quality Analyst

TaskUs

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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Job Level

Junior

About the role

  • Audit calls/interactions/transactions for aligned Teammates
  • Coach Teammates for performance improvement (campaign specific)
  • Report performance for an aligned span on a daily/weekly/monthly basis
  • Provide inputs and basis audits for briefings and training which need identification
  • Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
  • Participate in strategic projects for the campaign/LOB
  • Identify and escalate any potential quality issues per defined process
  • Isolate and report defects; verify defect fixes
  • Suggest process/system improvements based on common customer concerns
  • Accomplish other responsibilities assigned by management
  • Drive quality initiatives, contests and campaigns for the assigned span
  • Be updated on knowledge and serve as SME for the campaign/LOB

Requirements

  • Graduate of any course (preferred)
  • At least one-year of work experience as a Quality Analyst (preferred)
  • Basic skills in Excel or Google Sheets
  • Problem-solving skills
  • Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)
Benefits
  • Competitive industry salaries
  • Comprehensive benefits packages
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality AnalystExcelGoogle Sheetsquality toolscause and effecthistogramcorrelation
Soft Skills
coachingperformance improvementproblem-solvingcommunicationteam leadership