TaskUs

Operations Manager

TaskUs

full-time

Posted on:

Location Type: Office

Location: New Braunfels • Texas • United States

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About the role

  • Manage the day-to-day business operations for the team, including all aspects of FTE management.
  • Ensure Key Performance Indicators (KPIs) like CSAT, AHT, Resolution Rate, and Shrinkage are consistently met.
  • Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
  • Oversee Advanced Coaching Structure and foster employee retention.
  • Coordinate with the Learning Experience Team in improving the development of the team.

Requirements

  • Bachelor’s degree or equivalent experience in operations, logistics, safety, or a related field.
  • Two plus years of managing supervisors with established KPIs.
  • Proven ability to scale operations, drive performance management, and foster employee retention.
  • Strong operational mindset with the ability to analyze data, identify trends, and drive corrective actions
  • Excellent communication (verbal and written) and interpersonal skills.
  • Demonstrated ability to lead under pressure, adapt to changing priorities, and maintain composure in critical situations.
  • Ability to multitask and manage multiple clients at the same time.
Benefits
  • competitive industry salaries
  • comprehensive benefits packages
  • internal mobility
  • professional growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FTE managementKPI managementperformance managementdata analysistrend identification
Soft Skills
communicationinterpersonal skillsleadershipadaptabilitymultitasking
Certifications
Bachelor’s degree