TaskUs

Senior Technical Writer

TaskUs

full-time

Posted on:

Location Type: Office

Location: Pasig • Philippines

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Job Level

Senior

About the role

  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure searchability and effectiveness
  • Manage multiple, competing priorities in a constantly changing environment
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
  • Identify audiences for content and anticipate the questions, problems, and needs that content should address
  • Develop innovative solutions to resolve complex tasks
  • Work on solutions that improve processes and practices, including maintenance processes and tools
  • Create operating guidelines, knowledge bases, customer support agent content, and "frequently asked questions" pages to help customer support staff, consumers, and other users within a company or an industry
  • Collaborate with SMEs, product designers, and other internal experts in addition to conducting independent research

Requirements

  • BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred
  • 5+ years of online editing, content creation, and/or content strategy experience
  • 5+ years working in a technical field
  • 5+ Years managing small project teams to develop, execute and complete assignments
  • Demonstrated aptitude for quickly learning and understanding new technologies
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
  • Excellent business acumen, written and oral communication, and interpersonal skills
  • Keen technical curiosity, with outstanding research and problem-solving skills
  • Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
  • Strong drive to succeed and hunger for interesting challenges
  • Commitment to following and improving team processes and style guidelines
  • The ability to self-manage your day-to-day tasks with minimal guidance
  • Strong project management skills; able to hit deadlines for multiple projects at a time
  • Experience working in a fast-paced startup environment; thrives in ambiguity
  • Ability to adapt quickly and create solutions independently and collaboratively
Benefits
  • competitive industry salaries
  • comprehensive benefits packages
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
online editingcontent creationcontent strategytechnical writingdocumentation managementproofreadingresearchproject managementprocess improvementtechnical documentation
Soft Skills
written communicationoral communicationinterpersonal skillsattention to detailproblem-solvingadaptabilityself-managementteam collaborationbusiness acumencuriosity
Certifications
BA/BS in EnglishBA/BS in JournalismBA/BS in Communications