TaskUs

Senior Technical Writer

TaskUs

full-time

Posted on:

Location Type: Office

Location: Pasig • Philippines

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Job Level

Senior

About the role

  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure searchability and effectiveness
  • Manage multiple, competing priorities in a constantly changing environment
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
  • Identify audiences for content and anticipate the questions, problems, and needs that content should address
  • Develop innovative solutions to resolve complex tasks
  • Work on solutions that improve processes and practices, including maintenance processes and tools
  • Create operating guidelines, knowledge bases, customer support agent content, and "frequently asked questions" pages to help customer support staff, consumers, and other users within a company or an industry
  • Collaborate with SMEs, product designers, and other internal experts in addition to conducting independent research

Requirements

  • BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred
  • 5+ years of online editing, content creation, and/or content strategy experience
  • 5+ years working in a technical field
  • 5+ Years managing small project teams to develop, execute and complete assignments
  • Demonstrated aptitude for quickly learning and understanding new technologies
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
  • Excellent business acumen, written and oral communication, and interpersonal skills
  • Keen technical curiosity, with outstanding research and problem-solving skills
  • Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
  • Strong drive to succeed and hunger for interesting challenges
  • Commitment to following and improving team processes and style guidelines
  • The ability to self-manage your day-to-day tasks with minimal guidance
  • Strong project management skills; able to hit deadlines for multiple projects at a time
  • Experience working in a fast-paced startup environment; thrives in ambiguity
  • Ability to adapt quickly and create solutions independently and collaboratively
Benefits
  • competitive industry salaries
  • comprehensive benefits packages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
online editingcontent creationcontent strategytechnical writingdocumentation managementproofreadingresearchproject managementprocess improvementtechnical documentation
Soft skills
written communicationoral communicationinterpersonal skillsattention to detailproblem-solvingadaptabilityself-managementteam collaborationbusiness acumencuriosity
Certifications
BA/BS in EnglishBA/BS in JournalismBA/BS in Communications