Account Manager
Tarrytown Expocare Pharmacy
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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About the role
- Build and maintain a trusted relationship with assigned accounts and agency staff.
- Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner.
- Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.
- Understand the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.
- Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.
- Assist in educating clients on the pharmacy’s processes.
- Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.
- Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.
- Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow-up.
Requirements
- Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
- Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred
- Familiarity with electronic and paper medication administration records (MARs)
- Reliable transportation and current (clean) Driver’s License. Frequent travel is required.
- Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)
- Detailed individual who thrives in fast-paced situations
- Leading a team in a metrics-based environment
- Must be proficient in English (reading writing, and verbal communications)
- Must have a high school diploma, and college experience is a plus
- Must be a US citizen or permanent resident, sponsorship not available.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Certified Pharmacy Tech (CPhT)pharmacy applicationsFrameWorkLTCECMDocuTrackmedication administration records (MARs)computer proficiencyMicrosoft suite productsDirect Support Professional (DSP)Qualified Developmental Disabilities Professional (QDDP)
Soft skills
relationship buildingcommunicationproblem resolutioneducationinnovationprofessionalismdetail-orientedteam leadershipadaptabilitycustomer service
Certifications
Certified Pharmacy Tech (CPhT)