Customer Service – Summer Student Internship
Tarion
contract
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$18 - CA$19 per hour
Job Level
About the role
- Provide front line customer service to homeowners and builders responding to assigned emails in our Front email system
- Bring any issues of reputational risk to the attention of management
- Provide information about warranty coverage and how to make a claim
- Assist homeowners with issues regarding registration on MyHome, our homeowner portal and also with submission of forms
- Respond to emails from our stakeholders by reviewing the file to understand the context for the question and ensure your response is concise, in plain language for ease of understanding and accurate and timely
- Assist with data cleanup tasks within the team
- Upload documents to Content Navigator with accuracy
- Escalate emails to supervisor where required
Requirements
- Enrolled in a post secondary diploma or degree program
- Customer service and/or telephone support experience is an asset
- Excellent listening and verbal communication skills
- Attention to detail is a strong requirement
- Must possess a strong customer service and team player orientation
- Exceptional telephone manner
- Strong computer (MS Office) and data entry skills
- Demonstrated ability to balance multiple priorities in a dynamic environment
- Demonstrated interest in and commitment to continuous learning
Benefits
- Competitive compensation program
- Professional development opportunities
- Employee discount program
- Access to wellness programs
- Employee Assistance Program tools and online resources to support well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryemail communicationdocument uploaddata cleanup
Soft Skills
customer serviceverbal communicationattention to detailteam playerlistening skillstelephone mannerability to balance prioritiescommitment to continuous learning
Certifications
post secondary diplomadegree program