TargetBay

Customer Success Executive

TargetBay

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Stay actively engaged with customers to maintain strong relationships and ensure overall satisfaction.
  • Schedule and coordinate key meetings such as check-ins, and Quarterly Business Reviews (QBRs) for the senior Customer Success Managers.
  • Track customer usage and milestones to identify opportunities for increased engagement or support.
  • Prepare reports and assist in compiling data and insights for QBRs and customer presentations.
  • Maintain accurate records of customer interactions and meeting schedules in our CRM system.
  • Collaborate with internal teams including Sales, Support, and Product to deliver a seamless customer experience.
  • Assist in collecting customer feedback and sharing insights with the broader team to improve our service and offerings.

Requirements

  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • A customer-first mindset with a willingness to learn and grow.
  • Familiarity with CRM tools (Salesforce) is a plus.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Any internship or relevant experience in client-facing or coordination roles is a bonus.
Benefits
  • Learn and grow in a fast-paced SaaS environment.
  • Work closely with experienced professionals and directly impact customer success.
  • Opportunity to grow into a full-fledged Customer Success Manager role.
  • Supportive and collaborative team culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationwritten communicationorganizational skillstime-managementcustomer-first mindsetwillingness to learncollaborative teamwork