TargetBay

Customer Success Manager

• Stay actively engaged with customers to maintain strong relationships and ensure overall satisfaction.
• Schedule and coordinate key meetings such as check-ins, and Quarterly Business Reviews (QBRs) for the senior Customer Success Managers.
• Track customer usage and milestones to identify opportunities for increased engagement or support.
• Prepare reports and assist in compiling data and insights for QBRs and customer presentations.
• Maintain accurate records of customer interactions and meeting schedules in our CRM system.
• Collaborate with internal teams including Sales, Support, and Product to deliver a seamless customer experience.
• Assist in collecting customer feedback and sharing insights with the broader team to improve our service and offerings.

Customer Success Executive