Target Corporations Limited

SOS Team Manager

Target Corporations Limited

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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Salary

💰 $60,000 - $66,500 per year

About the role

  • Plan, forecast, and allocate SOS team capacity across four product lines
  • Balance competing demands while maintaining service quality standards
  • Provide visibility into team capacity, constraints, and resource needs
  • Identify when process improvements, automation, or staffing changes are needed
  • Hire, onboard, and train new team members as needed
  • Conduct regular 1:1 meetings (at least quarterly) and annual performance reviews
  • Facilitate weekly team meetings and maintain psychological safety
  • Coach team members to grow their skills and advance their careers
  • Monitor support systems (Freshdesk) and optimize scheduling

Requirements

  • Bachelor's degree in technical, management, business, education technology, or related field
  • 3-5 years leading customer support or operations teams
  • Experience in online learning, education technology, or similar digital service environments
  • Demonstrated success with metrics management, capacity planning, and cross-functional collaboration
  • High emotional intelligence with strong active listening skills
  • Ability to coach, mentor, and develop others
  • Skilled at conflict resolution and maintaining team morale
  • Strong project planning and organizational skills
Benefits
  • Health insurance
  • Dental
  • Vision
  • Life insurance
  • STD/LTD
  • HSA (US-based employees)
  • 200 hours of PTO annually
  • 40 hours of Paid Retreat Time (PRT) annually
  • Professional development opportunities
  • Complimentary access to all Tergar meditation programs
  • Reduced fees for retreats with Mingyur Rinpoche
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
metrics managementcapacity planningprocess improvementsautomationscheduling optimization
Soft Skills
emotional intelligenceactive listeningcoachingmentoringconflict resolutionteam morale maintenanceproject planningorganizational skills
Certifications
Bachelor's degree