TapMango

Customer Success Manager

• Build and maintain strong relationships with a portfolio of mid-market merchants.
• Conduct proactive strategy calls and business reviews to help merchants maximize the value of the TapMango platform.
• Increase product adoption by identifying underutilized features and recommending solutions tailored to each merchant's goals.
• Monitor account health and proactively engage merchants showing signs of declining engagement or churn risk.
• Develop success plans that drive customer outcomes and long-term retention.
• Identify opportunities to expand accounts through additional products, features, locations, or services that provide value to the merchant.
• Own the contract renewal process, ensuring merchants understand the value they're receiving and helping secure long-term partnerships.
• Partner with Sales, Support, Product, and Marketing to ensure a seamless customer experience.
• Maintain accurate account notes, renewal forecasts, and customer activity within internal systems.
• Serve as the voice of the customer by sharing feedback and product insights with internal teams.

Customer Success Manager, Mid-Market

Business Development Rep

• Own top-of-funnel pipeline creation through strategic outbound prospecting into defined mid-market segments (typically 5–50+ locations)
• Research target accounts to personalize outreach and demonstrate a strong understanding of each prospect’s business
• Engage senior stakeholders—including Owners, Founders, CMOs, and Operations leaders—in value-driven conversations
• Uncover pain points related to customer engagement, retention, and growth through thoughtful discovery
• Maintain accurate CRM activity, pipeline tracking, and reporting
• Collaborate closely with Account Executives, Marketing, and Sales Leadership to refine messaging and targeting

Customer Success Manager, Mid-Market

Enterprise Business Development Representative